Complaints procedure

Send the details of your complaint to complaints@unchain.credit, including your name, contact number and reference details. We acknowledge complaints within two business days.

A senior consultant reviews the matter and responds with an outcome, ordinarily within ten business days.

If you are not satisfied with the outcome, you may escalate the matter to the National Credit Regulator, the National Consumer Tribunal or the Credit Ombud, as appropriate to your complaint.