Privacy & POPIA notice

We collect your name, contact details, marital status, income information, credit account information and any documents you choose to upload, such as a credit report, payslip or identity document.

Your information is processed for the purpose of assessing a potential debt counselling application, preparing an indicative repayment estimate and contacting you about that application.

Uploaded documents are stored in private, access-controlled storage. Document links are never published and are only accessible to authorised Unchain Credit staff. Where a credit report PDF is password protected, the password is used only to process the document in that session and is not stored.

Information may be shared with the registered debt counsellor handling your matter and, where required, with credit providers, credit bureaux, the National Credit Regulator or a tribunal or court as part of the debt review process.

You may request access to, correction of or deletion of your personal information, and you may withdraw consent, subject to legal and regulatory retention obligations. Contact us at privacy@unchain.credit.